Effective Date: January 2026

At GoPaper Solutions, we aim to provide high-quality packaging products and a smooth purchasing experience. This Refund & Returns Policy outlines the terms under which returns, exchanges, and refunds are accepted, in compliance with Canadian consumer protection laws.

Overview

Our return policy lasts 30 days from the date of delivery.
If 30 days have passed since your purchase, unfortunately we cannot offer a refund or exchange, except where required by law.

To be eligible for a return:

  • Items must be unused, unopened, and in the original packaging

  • Items must be in the same condition as received

  • Proof of purchase (invoice or order confirmation) is required

Non-Returnable Items

Due to the nature of packaging and food-contact products, the following items cannot be returned:

  • Opened or used packaging products

  • Food-contact items once opened

  • Clearance or sale items

  • Custom, bulk, or special-order items

  • Gift cards

  • Downloadable or digital products

These exclusions are permitted under Canadian consumer law for hygiene, safety, and custom goods.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

  • Damaged during shipping

  • Defective

  • Incorrect or missing from your order

Please notify us within 48 hours of delivery by emailing sales@gopaper.ca, including photos and your order number.

Eligible cases will receive:

  • A replacement, or

  • A refund, at our discretion

Refunds

Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original method of payment

  • Processing time is typically 5–10 business days, depending on your bank or payment provider

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank or credit card account again

  2. Contact your credit card provider (processing times may vary)

  3. Contact your bank

If the issue persists, please contact us at sales@gopaper.ca.

Sale Items

Only regularly priced items are eligible for refunds.
Sale or discounted items are final sale and cannot be refunded, except where required by law.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

To request an exchange:

Approved exchanges will be for the same item only, subject to availability.

Gifts

If an item was marked as a gift at checkout and shipped directly to the recipient:

  • A store credit may be issued once the item is returned and approved

If the order was not marked as a gift:

  • Any refund will be issued to the original purchaser

Shipping Returns

To return an approved item, mail it to:

GoPaper Solutions
41 Kanata Rd
Brampton, ON L7A 3R3
Canada

  • Customers are responsible for return shipping costs

  • Shipping fees are non-refundable

  • We recommend using a trackable shipping service

  • GoPaper Solutions is not responsible for lost or undelivered returns

Refusal of Returns

We reserve the right to refuse returns that:

  • Do not meet eligibility criteria

  • Are returned without authorization

  • Are used, damaged, or incomplete

Consumer Rights (Canada)

This policy does not limit any rights you may have under applicable Canadian provincial or federal consumer protection laws.
Where laws differ, the applicable law will prevail.

Need Help?

For any questions regarding refunds or returns, please contact us at: sales@gopaper.ca